customer relationship management

I’ve been in the business of CRM (Customer Relationship Management) since my first job, but have never really touched the databases til I started working here. The real estate agents I worked for had a huge database of clients that I had to update/manage/troubleshoot on a daily basis. Boy was that a tech challenge – the program they were using was so complicated that I constantly had to call the customer service line for help.

It’s great that technology is constantly updated and upgraded, even crm programs. It gets better and better every time, and hopefully when I go back to work sometime soon, the program I’ll be using will be less confusing and more user-friendly than the previous one I was using. After all, what kind of a co-worker will I be if I spend majority of the day trying to navigate my way thru one program that will supposedly make our daily tasks easier!

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retail therapy

I've gotten the hang of shopping online ever since I got here in 2005. It's so much easier to just browse on stuff online, especially when since more often than not, it's soggy outside. At least there's no need to put on 2 layers of clothes, pack Amori into her stroller, put the rain cover, and run to the bus stop in time for the next bus. Plus I don't have to feel pressured to buy something everytime a sales associate asks me if I'm finding everything all right.

I swear - I've turned into a real mommy because I now use coupons on a daily basis. (And I used to wonder if there really were people clipping coupons!). Even when shopping online, there are really useful online coupons codes that I can use in Children's Place - free shipping on swimwear! That saves me $5 on shipping fees! I can't wait for summer... I'm getting Amori this.

our search for daycare

To say that Vancouver has a daycare problem is a big understatement. Almost all the big and established daycare centers are FULLY booked - for years in fact. I once called a popular daycare to place Amori in their waiting list and to my horror, the person I was speaking to said the current list has 300+ kids in line!

I’ve been looking for one since October last year and to this day – nothing. I've been depending on online resources since the child care referral agencies seem to be closing down one by one. I've come across daycare in Hamilton and tried my luck - lo and behold, I found a few places around here. At least I don’t have to literally roam the streets and knock on family daycare homes because they have great search features using postal codes and child age. It actually narrows down the number of people I have to call/beg/charm.

Wish me luck. I need lots of it.